Refund policy

  • Refund & Exchange Policy

    Last updated: [06 2026]

    We want you and your little ones to love what you ordered. If something isn't right, we're here to help. Please read the details below.

    Our promise

    Because sizing is the most common concern with kidswear, size exchanges are our priority — if an outfit doesn't fit, we'll help you swap it for the right size wherever stock allows.

    Time frame

    You can request an exchange or return within 7 days of receiving your order.

    Condition of items

    To be eligible, items must be:

    • Unworn, unwashed, and undamaged,

    • In their original condition with tags attached,

    • Returned with proof of purchase (order number).

    How to request an exchange or return

    1. Message us on WhatsApp +92 339 0071163 or email hello@rangooz.com within 7 days of delivery.

    2. Share your order number, the item, and the reason (e.g. size exchange, wrong item, damaged).

    3. Our team will confirm the next steps and the return address.

    Size exchanges

    • If your size is in stock, we'll arrange the swap. If it's unavailable, we'll offer an alternative size/design or store credit.

    • A delivery charge of Rs. 250 applies to cover return + re-dispatch shipping for size exchanges (waived if the error was ours).

    If your item is damaged, faulty, or incorrect

    If you received a damaged, defective, or wrong item, that's on us. Contact us within 48 hours of delivery with a photo, and we'll arrange a free replacement or a full refund — no return shipping charge to you.

    Refunds

    • For prepaid orders, approved refunds are issued to your original payment method or as store credit, whichever you prefer.

    • For Cash on Delivery orders, refunds are issued via bank transfer / JazzCash / Easypaisa or store credit.

    • Refunds are processed within 7–10 working days after we receive and inspect the returned item.

    Sale items

    Sale and clearance items can be exchanged for a different size of the same item where stock allows, but are not eligible for a refund unless they arrive damaged or faulty.

    Non-returnable items

    For hygiene reasons, certain items (e.g. innerwear, and any custom or made-to-order pieces) cannot be returned or exchanged unless faulty.

    Delivery charges

    • Standard delivery: Rs. 200 nationwide; free on orders over Rs. 3,999.

    • Original delivery charges are non-refundable except where the item was damaged, faulty, or incorrect.

    Need help?

    Email: hello@rangooz.com WhatsApp / Phone: +92 339 0071163 We're happy to help you get the right size the first time — just ask before you order.